Frequently Asked Questions
Can you send your price list?
In order to offer the most competitive price, we are checking the market price constantly. Please contact us for the latest update in price.
What is your minimum order quantity (MOQ)?
It depends on the product and the sales types:
-For domestic sales within Indonesia, our MOQ is 25 KG for most products, except for Sandalwood oil which is 1 KG.
-For export sales, our MOQ is 8 drums (180-200 KG net per drum depending on product density), except for Sandalwood oil which is 5 KG.
-For US & Canada customers, if we have stock available in the US, the MOQ is 25 KG for most products, except for Sandalwood oil which is 1 KG.
***On case to case basis, we may be able to ship a lower quantity. Please contact us for more details.
What kind of packaging do you use?
- Steel drum (net weight 180-200 KG depending on density of the product)
- Plastic drum (net weight 180-200 KG depending on density of the product)
- Aluminum bottle (size 1 KG, 5 KG, 10 KG, 25 KG, and 30 KG net weight)
*** All of our packaging are Food Grade.
Do you offer toll manufacturing service?
Currently because of high demand, most of our equipments have >95% utilization rate. When we have extra capacity, we may offer this service in the future.
What certifications do you have?
All of our essential oil products are 100% Pure and Natural. Our products are also Halal Certified and Kosher Certified. We also have REACH Certification for Patchouli oil. Our Certificates can be downloaded here.
Have More Questions ???
Please contact us and we would be more than happy to answer your questions.